Last updated: 23.06.2026
Thank you for shopping with CÉLEOR.
This Shipping Policy explains how orders are processed, shipped, and delivered.
Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully received.
During periods of high demand, product launches, holidays, or promotional events, processing times may be longer.
Orders are not processed, shipped, or delivered on weekends or public holidays unless otherwise stated.
Shipping Destinations
CÉLEOR currently ships to selected countries and regions.
Available shipping destinations are displayed during checkout. If your country is not available during checkout, we are currently unable to ship to that location.
We reserve the right to modify the list of available shipping destinations at any time.
Delivery Times
Estimated delivery times vary depending on the destination and shipping method selected.
Delivery estimates provided during checkout are intended as guidance only and are not guaranteed.
Actual delivery times may be affected by factors outside our control, including:
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Carrier delays
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Customs procedures
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Weather conditions
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Public holidays
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High shipping volumes
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Force majeure events
Shipping Costs
Shipping costs are calculated during checkout and displayed before payment is completed.
From time to time, CÉLEOR may offer free shipping promotions or special shipping rates. Any applicable conditions will be displayed at checkout or during the promotion period.
Tracking Information
Where available, tracking information will be provided after the order has been dispatched.
Customers are responsible for monitoring tracking updates and ensuring that delivery information provided during checkout is accurate.
Customs, Duties, and Import Charges
For deliveries outside the customer's country or customs area, additional taxes, duties, import fees, or customs charges may apply.
Such charges are determined by local authorities and are the responsibility of the customer unless otherwise stated.
CÉLEOR has no control over these charges and cannot predict their amount.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
If an incorrect address is supplied and the order is returned to us, additional shipping charges may apply before the order can be re-shipped.
We are not responsible for delays or failed deliveries resulting from incomplete or incorrect address information provided by the customer.
Lost, Damaged, or Delayed Shipments
If your order appears lost, arrives damaged, or experiences an unusual delay, please contact us as soon as possible at:
We will work with the shipping carrier to investigate the issue and determine the appropriate next steps.
Please note that investigation timelines may vary depending on the carrier involved.
Delivery Confirmation
Once an order has been marked as delivered by the shipping carrier, responsibility for the shipment generally transfers to the recipient, except where otherwise required by applicable consumer protection laws.
If you believe a package has been incorrectly marked as delivered, please contact us promptly so that we can assist.
Contact
For shipping-related questions, please contact: